Application & Contract Operations Representative

Volton Hellenic Energy SA expands its Contracts Management team in Athens and seeks an Application and Contracts Operations Representative. The role is responsible for managing new applications during the post-sale stage, ensuring the timely collection and completeness of all required documentation, the accurate entry of customer information, and the efficient submission of applications for final review, in accordance with established procedures and commercial policies. Through systematic monitoring of pending cases and proactive communication with customers and relevant internal teams, the role contributes to reducing delays, corrections, and cancellations, enhancing application quality, and mitigating operational risk. The ultimate goal is to ensure the smooth and timely activation of services while improving the overall customer experience.

Responsibilities

Daily communication with customers and systematic follow-up to collect required documentation and ensure timely application completion; Use of approved communication templates and secure digital channels to provide clear instructions and customer support; Ensuring the proper handling of documents and personal data in accordance with company procedures; Monitoring applications requiring additional information or corrections and ensuring timely resolution; Identifying and escalating complex cases, recurring pending issues, and operational problems; Ensuring compliance with commercial policies, regulatory requirements, and established financial control procedures; Applying approved review criteria to ensure the accuracy and completeness of applications; Timely escalation of exceptions requiring further assessment or approval; Maintaining complete records of actions taken and review outcomes to ensure process traceability; Verifying the accuracy and completeness of customer information and supporting documentation; Coordinating with relevant internal teams to resolve outstanding issues and facilitate application processing; Contributing to the reduction of corrections, delays, and cancellations, improving application quality and operational efficiency

Requirements

1–2 years of experience in Sales Support, Back Office, Customer Operations, or Contract Administration teams; Knowledge of the electricity and natural gas and/or mobile telecommunications sectors is required; Strong attention to detail, data accuracy, and adherence to procedures; Excellent organizational skills, sense of responsibility, and ability to manage complex requests; Strong communication skills, demonstrating courtesy and professionalism; Customer-oriented mindset and commitment to delivering a positive customer experience; Teamwork, service orientation, and effective problem-solving skills

Nice to have

Familiarity with CRM systems, particularly Salesforce; Document management experience; Experience with structured workflows

Benefits

Competitive salary package aligned with your experience and expectations; Hybrid working model offering flexibility and work life balance; Private health insurance; Corporate benefits and perks (half-day work on birthday, early Fridays in Summer, team-building activities); Continuous learning culture with ongoing training and development opportunities; Dynamic, human-centric and high-performance work environment; Modern office spaces designed to enhance productivity and comfort