Assessment Services Specialist, Services for Students with Disabilities

Reporting to the Assessment Services Coordinator, the successful candidate will collaborate across departments to coordinate assessment services and provide administrative and service support. This position requires a strong commitment to quality service delivery, effective communication skills, and a focus on student success. Based primarily at NAIT's Main Campus, with additional support at the Patricia and Souch campuses, the role involves exam invigilation administration, responding to inquiries, and facilitating Assessment Centre operations. The position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Responsibilities

Coordinate and administer exam services and accommodations for students with disabilities, ensuring compliance with relevant legislation and NAIT policies and procedures; Manage the scheduling and administration of exams across multiple campuses and formats, maintaining an up-to-date database of invigilators; Oversee exam integrity, security, and adherence to procedures, including invigilation and technical support for assistive technologies; Facilitate the acquisition, production, and maintenance of alternate format exams and course materials in accordance with accessibility standards; Act as a primary contact for inquiries related to Assessment Services, offering guidance to students, instructors, and external partners on schedules, policies, and procedures; Collaborate with academic departments to coordinate and schedule on-campus, off-campus, and online course assessments; Maintain accurate records of examination activities in compliance with privacy legislation, supporting institutional standards, reporting, audits, and regulatory requirements; Address exam-related conflicts and concerns with professionalism and empathy, ensuring timely resolutions for students and staff; Perform administrative tasks, including managing confidential data, maintaining files, requisitioning resources, and preparing reports for third-party and government stakeholders; Support standardized testing processes, ensuring compliance with institutional and external standards; Engage in professional development and perform additional responsibilities as required by operational needs

Requirements

Minimum post-secondary diploma, preferably in Business Administration or Office Management; 2+ years of related experience in an administrative capacity; Equivalencies may be considered; Strong organizational skills with the ability to manage complex schedules, maintain accurate records, and coordinate multiple tasks across campuses and partners; Attention to detail ensuring accuracy in exam delivery, documentation, and compliance with institutional policies and accessibility standards; Technical proficiency with knowledge and skills with databases, learning management systems, and student administration systems such as PeopleSoft; Skilled in using assistive technologies (e.g. text-to-speech), exam invigilation software, and general office software; Problem-solving and critical thinking with the ability to resolve exam-related conflicts, troubleshoot technical issues, and resolve student and staff concerns effectively; Strong interpersonal and communication skills to deliver clear, empathetic, and professional communication to students, staff, and external partners; Professional integrity and discretion in handling confidential student information and adhering to FOIP standards and Assessment Services procedures; Good understanding of learning challenges encountered by students and the Alberta Human Rights legislation and Duty to Accommodate; Ability to work effectively in a dynamic academic environment, collaborating with diverse NAIT departments, students, staff, and external partners

Nice to have

Preference for experience in a post-secondary environment, specifically within assessment or exam services

Benefits

Comprehensive benefits package; Health and wellness benefits; Work-life balance; Recognition; Professional and personal growth; Excellent vacation time; Paid time off between Christmas and New Year's; Flexible work environment (on-campus, off-site, or hybrid arrangements based on the nature of the role)