Assistant Director of Strategic Engagement

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. The Office of Community Affairs (OCA) is the Taxi and Limousine Commission's primary public-facing unit. The Assistant Director of Strategic Engagement will lead charge on three core goals: Serve as TLC lead for driver advocacy and feedback; Manage and create partnerships with culturally competent groups; Support agency priorities through new driver engagement. Due to the necessary duties of this position, candidate may be required to work outside of regular business hours such as weekends and/or nights/evenings. Submission of a resume is not a guarantee that you will receive an interview. Appointments are subject to oversight approval.

Responsibilities

Lead TLC driver advocacy and feedback; Supervise the support team responsible for driver engagement efforts; Serve as a dedicated driver advocate and liaison; Develop and maintain a comprehensive driver feedback loop; Establish and manage driver focus groups, roundtables, advisory groups, and listening sessions; Capture, organize, track, and elevate driver concerns and recommendations to the Assistant Commissioner of Engagement and Community Affairs; Analyze feedback to identify recurring themes and opportunities for improvement; Coordinate with agency divisions to ensure driver feedback is addressed; Communicate back to drivers on actions taken and policy changes; Build and maintain relationships with diverse driver representatives and industry organizations; Support the development and management of a formal driver advisory group; Establish regular reporting on driver engagement and outcomes; Support the Assistant Commissioner in building relationships with industry leaders, community partners, and advocacy organizations; Identify and cultivate partnerships with community organizations, especially those with strong ties to communities of color, social services, and the healthcare sector; Anticipate stakeholder concerns and address issues proactively; Facilitate meetings, roundtables, and listening sessions with external stakeholders; Synthesize stakeholder feedback and provide actionable recommendations to senior leadership; Represent the agency in external meetings, events, and forums; Manage key agency protocols under the Office of Community Affairs that support driver dignity; Develop briefings, talking points, stakeholder assessments, and engagement plans; Identify opportunities for inter-divisional collaboration on driver engagement; Coordinate with the Owner Driver Resource Center and Deputy Director of Community Affairs on industry feedback, streamlining protocols, new partnerships, and outreach; Participate in and provide staffing support for outreach, major projects, and engagement events during evenings and weekends

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above, or High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties described above, or education and/or experience equivalent to either option, provided all candidates have at least one year of experience as described in the baccalaureate option