Assistant General Manager - United Heritage Hall

The Assistant General Manager is responsible for overseeing venue events and shows. Responsibilities include hiring and scheduling staff, monitoring venue maintenance and security, and managing onsite operations at each event. The Assistant General Manager will also oversee guest relations, customer experience, and assist the General Manager and Venue Manager with projects and duties as needed.

Responsibilities

Manage venue events and shows, ticketing, advance show needs (concerts and special events), show settlement; coordinate technical aspects including lighting, video and sound; parking and sponsorship; Analyze event calendar and determine appropriate staffing levels; Create and maintain schedules based on part time employee availability and event schedule; Approve hours worked and time off requests for part time staff; Oversee venue maintenance and security; Check for maintenance issues, project planning and coordinate with maintenance staff for resolution; Attend and direct security meetings during preshow and during the event, monitor staff levels, communicate with head of security on overall operations and troubleshoot security issues; Manage day to day office operations; Oversee the ordering of supplies for both office and venue; monitor the maintenance of customer service email and holding of comp tickets for VIP guests; Oversee guest relations and ensure customers have the best experience possible; Respond to escalated guest complaints and inquiries resolving in a timely manner; Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting and reconciling of monthly financial statements; Oversee all operations and make decisions in General Managers' absence

Requirements

BA/BS Degree (4-year) in Business Management or a related field; 6-8 years of related work experience; Knowledge of accounting principles; Computer savvy and proficient in MS Word, Excel, and Outlook; Previous production experience, including scheduling, managing staff, and payroll; Strong leadership skills with the ability to provide vision and inspiration to peers and subordinates; Ability to work a flexible schedule including nights, weekends and holidays as needed; Strong customer service skills, ability to multi-task and prioritize work load; Strong written, verbal and listening communication skills; Ability to plan work activities and adapt to changing conditions; Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors

Nice to have

Advanced Degree; Knowledge of sound and lighting

Benefits

Medical, dental and vision insurance; Paid holidays, vacation and sick time; Company paid basic life insurance; Voluntary life insurance; Parental leave; 401k Plan (with a current employer match of 3%); Flexible spending and health savings account options; Wellness offerings; Eligibility for a bonus under the current bonus plan