Branch Manager

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operation, and customer service expectations are met. Responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned.

Responsibilities

Oversee all branch operations; Coach and lead a team in execution of sales and service objectives; Complete individual business development objectives; Complete weekly outside business development objectives focused on commercial deposit account acquisition, tracking progress via CRM; Implement strategy, assess and monitor performance, and motivate and manage a team to meet service and sales objectives; Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team; Optimize the use of resources to meet branch operational needs; Demonstrate effective sales strategies to attract, expand, and retain customer relationships; Oversee the customer experience by assessing customer and employee feedback and resolving complex problems; Manage branch safety, security, and compliance; Protect against criminal or fraudulent activity, risk or exposure; Perform regular audits of vault and teller cash with proper documentation; Represent the bank in business development efforts and at networking and community functions; Ensure regular communication with bank leadership; Maintain working knowledge of banking products, programs, services, and promotions; Lead trainings and staff meetings; Approve policy exceptions within authorized limits; Perform all sales and service functions of the branch as needed; Practice ethical sales behavior in accordance with the Bank's Core Values of Integrity and Honesty; Act in the best interest of the customer when offering additional products and services; Perform other projects and duties as assigned

Requirements

3 or more years of retail banking experience; 1 or more year of supervisory, leadership or mentoring experience; Branch operations experience; Cross selling experience; Sales management and business development experience; Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team; Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs; Knowledge of banking policies and procedures; Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies; Strong written and verbal communication skills; Intermediate PC proficiency; Intermediate proficiency in Google Docs and Microsoft Office products; Bachelor's degree in business or related field, or equivalent education and related experience

Nice to have

Consumer credit experience

Benefits

Medical, Dental and Vision Insurance; Health coverage with employer absorbing a major portion of healthcare cost; Life Insurance provided at no additional cost; Accidental Death & Dismemberment Coverage; Long-Term Disability Coverage; Paid Sick and Vacation Leave; 11 Holidays; Volunteer/Service Day; Employee Stock Purchase Plan; 401(k) Retirement Plan with 50% match on first 8% of contributions; Flexible Spending Accounts; Health Savings Account; Health Reimbursement Arrangement; Supplemental Life & Other Insurance Plans; Identity Theft Protection; Pet Insurance; Legal Insurance; Employee Assistance Program; Employee Advocacy Program; Tickets at Work entertainment discounts; AT&T Employee Discount; Wellness Discounts for Medical Premiums and Other Rewards; Employee Referral Incentive; Education Assistance; Employee Resource Groups; Free Interest Checking; Free Safe Deposit Box; Free Money Orders, Travelers' Checks and Cashier Checks; Discount on Mortgage Origination Fee; Free Online Banking and Free Unlimited Online Bill Payment; Employee Banking Perks