Business Operations Associate

Coast is re-imagining the U.S. B2B card payments infrastructure, focusing on commercial fleets, commercial vehicles, and commercial drivers. As a Business Operations Associate, you will own and run cross-functional projects tied to Coast's top priorities, work with leaders across the company, and use AI to plan, synthesize information, and automate project work. This is a generalist role with broad exposure to how a growth-stage fintech runs.

Responsibilities

Own and run cross-functional projects from first scoping to final handoff; Run company-level and cross-team initiatives from scoping through launch, including goal definition, planning, owners, milestones, and delivery; Keep projects moving across teams that do not report to you; Spot risks and dependencies early and keep leaders informed; Close projects by documenting outcomes, learnings, and next steps; Work with Product, Sales, Finance, Risk, Legal, People, and Operations to align teams and decisions; Translate between executive goals and team-level work; Run cadences such as kickoffs, standups, status updates, and retros; Support quarterly planning and goal tracking; Scope and evaluate new opportunities and bring clear, data-backed recommendations; Build analyses and decision frameworks for leadership prioritization; Take ideas from pilot to company-wide operation; Use AI in project work and run projects that bring AI into how Coast operates; Evaluate AI tools and share what works; Define success metrics, analyze data, and build dashboards and updates for leaders

Requirements

2-4 years in business operations, project or program management, strategy and operations, consulting, or a similar role; Proven track record of running cross-functional projects with many stakeholders and shipping them on time; AI-native mindset with experience using AI tools and building something with them (a workflow, automation, agent, or prompt library); Strong structured thinking to turn ambiguous problems into clear plans; Excellent written and verbal communication, including briefing executives; Strong analytical instincts with comfort in data, spreadsheets, and trend analysis; High ownership mindset; Track record of moving fast and finding smarter ways to reach outcomes; Organized and process-driven, able to juggle multiple projects; Comfortable influencing without authority and working with people at every level

Nice to have

Fintech, SaaS, or financial services experience; SQL; Low-code tools

Benefits

Medical, dental and vision insurance; Flexible paid time off (vacation, personal well being, paid holidays); Financial wellness tools including webinars, equity tax advisory service, and company-sponsored 401(k); Paid parental leave; $400 accessories allowance; Education stipend; Free lunch every Friday; Equity grant with meaningful potential upside