Community Ambassador

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbents will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Responsibilities

Establish direct relationship with the employees working from the office; Single Point of Contact of employees working from office for issues resolution & workspace change within the premises; Respond and close all service tickets and feedbacks within defined SLA; Shares observations regarding any misalignment to defined guidelines for using office amenities (incl. data from housekeeping and engineering teams); Have periodic connects with all points of contact of different business to understand their perspective of service; Plan and execute employee engagement events in line with client expectations; Consolidate feedback to management team regularly for ongoing improvement implementation; Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager; Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success; Drive client specific initiatives such as technology roll-outs, benchmarking, best practices etc.; Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management

Requirements

Bachelor's degree/Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality (hotel & aviation industry / coworking spaces); Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements; Proficient in MS Office suite; Excellent communication verbal and written