Customer Value Architect

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, helping asset owners understand their biggest challenges and bring the most viable solutions to life. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. The role requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers. Neara values diversity, belonging and equal employment opportunities.

Responsibilities

Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers; Work directly and closely with customers, including meaningful time on-site with customers, to drive and embed the use of the Neara platform; Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes; Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance; Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business; Collaborate with customers to define and deliver business cases and related ROI metrics, including established cadences around internal reporting and value delivery reviews; Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions; Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships; Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks; Design and deliver focused training sessions and workshops aligned with customer goals and workflows; Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities

Requirements

Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization; Familiarity with enterprise software platforms and deployments; Experience in software engineering or other relevant technical experience; Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities; Strong communication skills, you can explain complex topics clearly; Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions; Strong external stakeholder engagement skills, including the ability to build trusted relationships; A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities; Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions

Nice to have

Experience within infrastructure, and specifically the energy sector, is a plus but not essential

Benefits

Competitive salary + ESOP; Significant career development and growth opportunities; Highly meritocratic, non-bureaucratic, and low ego work culture; The opportunity to work on complex, meaningful products and real-world problems; The opportunity to play a direct, critical role in the trajectory of a high-growth company