Group Business Process Manager – BI Operations

Part of Group Operations, the Group Business Process Manager – BI Operations is responsible for driving the transformation, standardisation, governance and continuous improvement of Business Information operational processes across global operations. The role works closely with BI Operations teams, regional BI teams, Data, Product, Business Technology, Sales Operations and other key stakeholders to identify opportunities for simplification, automation and improved performance.

Responsibilities

Lead global initiatives to improve and simplify BI operational processes; Define and maintain standardised workflows, operating procedures, controls and best practices across BI Operations; Identify process gaps, unclear ownership and inefficient handoffs; Establish clear process governance, including roles and responsibilities, escalation paths and operational controls; Partner with regional and local teams to ensure consistent implementation of global processes; Define, monitor and continuously enhance BI Operations KPIs, SLAs and productivity metrics; Monitor volumes, workload, turnaround times, quality, backlog and operational performance; Identify bottlenecks, recurring issues and capacity constraints through data-driven analysis; Develop performance insights that support operational and management decision-making; Drive continuous improvement initiatives aimed at increasing productivity, quality and delivery reliability; Support workload and capacity planning; Identify operational risks and implement preventive and detective controls; Ensure processes include adequate quality controls and clear accountability; Analyse recurring incidents and operational issues to identify root causes; Support audit, compliance and governance requirements related to BI operational activities; Facilitate workshops and working groups to align stakeholders; Act as the interface between BI Operations and key stakeholders; Coordinate with regional teams to understand operational requirements and improvement opportunities; Act as a change agent, supporting adoption of new processes, tools and ways of working; Identify and prioritise opportunities for automation, AI and workflow optimisation across BI Operations; Support initiatives using technologies such as RPA, Power Platform, AI agents and automated workflows; Partner with Product, Data and Technology teams to translate operational requirements into scalable digital solutions; Measure the operational impact of automation initiatives; Maintain clear and up-to-date process documentation, operating procedures and governance frameworks; Ensure operational processes have clearly defined inputs, outputs, owners, stakeholders, controls and performance indicators; Support knowledge sharing and consistent application of processes across BI Operations teams; Contribute to training and change-management materials

Requirements

Bachelor / Master degree in Business, Economics, Engineering, IT, Data Management or a related field; 3+ years of experience in operations, process management, operational excellence or business transformation; Proven experience leading cross-functional process-improvement or transformation initiatives; Strong experience defining and monitoring operational KPIs and performance frameworks; Experience working in international and cross-functional environments; Fluency in English

Nice to have

Experience with process automation, workflow solutions, RPA, AI or similar digital transformation technologies; Experience in Business Information, data operations, financial services or credit insurance; Additional languages

Benefits

The company will provide continuous support and guidance throughout your work; Hybrid work model