Head of Strategic Deployments & Operations

Arbiter is the AI-powered care orchestration system that unites healthcare. The company is launching a patient-facing Agentic platform to optimize patient outcomes. As Head of Strategic Deployments & Operations, reporting to the COO, you will own how these programs are designed, launched, and run. The role is a player-coach, split about 50/50 between leading complex payer deployments and building and managing the team and operating system that makes every deployment work.

Responsibilities

Own how programs are designed, launched, and run; Own scoping for agentic deployments in new verticals, working closely with GTM to define scope and translate ambiguous customer requests into crisp requirements with measurable success criteria; Map the clinical or user journey and configure the initial program using existing templates; Lead end-to-end deployment of high-value payer programs, covering scoping, workflow design, build, launch, and steady state; Turn plan priorities into program designs covering target populations, outreach sequencing, channel mix, agent and nurse handoffs, and escalation logic; Serve as the final reviewer of workflow design before launch; Guide customer stakeholders through rollout, change management, and adoption; Set standards, measurement, and QA process for live campaigns and be accountable for performance; Own operating models for nurse-supported workflows, including staffing, scheduling, protocols, documentation standards, clinical escalation, and productivity metrics; Work with clinical leadership to keep nurse workflows safe, compliant, and integrated with agentic outreach; Scale nurse capacity in step with program growth without losing quality or unit economics; Define and run the quality framework for live campaigns, including conversation QA, workflow accuracy, outcome tracking, and root-cause analysis; Set performance baselines and targets with customers and lead corrective action when campaigns underperform; Hire, lead, and develop a team of deployment and program managers and nurse operations staff; Turn deployment learnings into repeatable playbooks, templates, program design patterns, and launch checklists; Use deployment insights to shape product roadmap and internal processes; Run risk tracking and escalation across the payer portfolio

Requirements

10 - 15 years of experience as a business operator, project manager, product manager, or management consultant within healthcare; Deep familiarity with payer workflows and organizational dynamics: quality and Stars programs, HEDIS measures, care management, member outreach, and the compliance constraints around them; A track record of designing and launching complex, multi-stakeholder programs where workflow design drove the outcome; Hands-on experience owning operational quality: defining metrics, running QA, and fixing underperformance; Experience running or working closely with clinical or nurse-led operations; Clear, credible communication with both health plan executives and engineers; Comfort with ambiguity and a bias to act

Nice to have

Direct experience inside a health plan (Quality, Stars, Care Management, or Member Engagement leadership); Experience in payer operations, quality, or customer-facing implementation in payer environments, including at least 3 years leading teams; Background at a healthtech startup or a digital health vendor selling to payers; Clinical credential (RN) or experience managing RN teams; Familiarity with AI or automation-driven outreach, contact center operations, or workforce management

Benefits

Highly Competitive Salary & Equity Package, including meaningful equity; Generous Paid Time Off (PTO); Comprehensive Health, Vision, and Dental Insurance; Life and Disability Insurance; Simple IRA Matching; Professional Development Budget for conferences, courses, and certifications; Wellness Programs