KidStrong General Manager

KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition. KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

Responsibilities

Understand the center’s key KPIs and financials to make informed and responsible business decisions; Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service; Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.; Daily, Weekly, and Monthly cleaning and maintenance of the center; Set and communicate coach schedules using appropriate scheduling and communication platforms; Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability; Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool; Source and attend local events to increase brand awareness; Foster a coaching culture - see something, say something; Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates; Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old; Lead monthly center staff meetings focused on culture, development, product, and performance

Requirements

Athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old; passion for working with children; achieve Coach Certification through the HQ Training and Certification team; complete training through LearnUpon as required by the HQ Training and Certification team; comfortable speaking to parents/guardians regarding a variety of topics; previous experience in management is required; practical work experience with Google and Microsoft platforms; intermediate knowledge of physiology, exercise techniques, and body mechanics; CPR certified; must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight

Nice to have

Prior experience as a pediatric OT/PT is a plus, but not required; Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required