Leasing Specialist

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce.

Responsibilities

Leasing, marketing, and maintaining positive resident relations within the community; Provide A+ customer service at all times; Greet and qualify all prospects; Record all telephone and in-person visits on guest cards; Inspect models and available market-ready apartments and communicate service needs to Community Manager; Communicate features and benefits of apartments to prospects and close the sale; Have prospects complete applications and secure deposits per company procedures and Fair Housing requirements; Update availability report and process applications for approvals; Ensure apartments are ready for move-in on the agreed date; Follow up on prospects that did not close and refer them to sister communities when needed; Secure resident signatures on paperwork prior to move-in and orient new residents; Assist in monitoring renewals and distribute and follow up on renewal notices; Accept rental payments; Type leases, complete paperwork, and input information into the Yardi System accurately and on time; Maintain current resident files; Distribute company or community-issued notices; Maintain accurate monthly commission records on leases and renewals; Assist the management team with other tasks as required; Consistently implement community policies; Receive resident calls and visits and listen to requests, concerns, and comments; Quickly complete maintenance service requests and inform the maintenance team; Answer resident questions about community, repairs, rent, and rules; Follow up on maintenance repairs by contacting residents with completed Service Requests daily; Maintain open communication with Community Manager and Maintenance Supervisor; Contribute to community cleanliness and curb appeal; Assist in planning resident events and participate as host as directed; Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and other applicable laws; Manage compliance file maintenance where applicable under the direction of the Compliance department and Community Manager

Requirements

Passion for providing exceptional customer service; 2+ years of sales and/or customer relations experience; Thrives in a fast-paced environment; Flexible schedule that may include evenings and weekends; Solid computer knowledge, Windows (Word, Excel), internet, and e-mail; Working knowledge of Yardi Voyager Property Management software

Nice to have

Low-income housing and tax credit experience; Bilingual (English & Spanish)

Benefits

Health, dental & vision; 401(k); Personal time off; Paid holidays; Growth and promotion from within; Development opportunities, including online training platforms, training classes, and one-on-one coaching