Licensing Coordinator

This role serves as a subject matter expert for licensing processes and regulatory requirements, applying specialized knowledge to execute projects and process improvements, and producing detailed reports that enable operational transparency and strategic decision-making. Schedule: Monday - Friday, 8:00 am to 5:00 pm. Location details: able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership.

Responsibilities

Evaluate licensing workflows and identify opportunities to streamline processes, improve efficiency, and enhance the overall team experience; Develop, document, and maintain licensing best practices that support consistency, accuracy, and compliance across the organization; Provide training, guidance, and ongoing support to team members as processes, tools, and system functionality evolve; Contribute to licensing projects of varying scope, including system upgrades, regulatory changes, new-state expansions, and process improvement initiatives; Partner with cross-functional teams, including Legal, Compliance, IT, and Field Operations, to support timely, accurate execution of licensing-related initiatives; Serve as a subject matter expert on licensing projects by communicating plans, timelines, risks, and status updates to leadership and key stakeholders; Create, manage, and distribute detailed licensing reports that provide meaningful insights for internal and external stakeholders; Monitor state, federal, and industry-specific licensing requirements to help ensure ongoing compliance and operational readiness; Support leadership by serving as a trusted point of contact for escalated licensing matters and regulatory inquiries; Stay current on changing licensing laws, rules, and requirements across states and translate updates into practical guidance for the business; Provide backup leadership support for licensing escalations, helping drive resolution and maintain business continuity

Requirements

College Level Coursework or equivalent combination of education and experience; 2 years of experience in licensing, regulatory compliance, or related field; Using Microsoft Office; Presenting to various levels of leadership; Creating reports; Project management or project support within defined scope; Team collaboration; Knowledge of licensing practices and procedures across multiple states; Licensing industry knowledge; Strong understanding of licensing regulations and compliance standards; Excellent organizational, analytical, and project management skills; Proficiency in Microsoft Excel, or other reporting tools; Excellent communication and interpersonal skills; Strong organization skills; Strong written and verbal skills; Ability to perform research and analysis; Ability to resolve complex problems; Ability to collaborate with other departments

Nice to have

Experience in financial services or insurance; Licensing experience to include standard and non-standard companies

Benefits

Medical plans with multiple coverage options, including HSA eligibility; Prescription drug coverage; Dental and vision benefits; Employee Assistance Program; Company-paid basic life insurance; Optional supplemental life insurance and dependent coverage; Short-term and long-term disability coverage; Critical illness, accident, and pet insurance options; 401(k) plan with company match and additional company contribution of 4% of pay; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options; Paid Time Off (accrual-based, up to 12 PTO days annually for full-time new employees); 10 company-paid holidays, 1 mental health day, 2 floating holidays and 1 volunteer day annually for full-time employees; Paid leave programs including parental, bereavement, jury duty, and military leave; Tuition assistance; Professional certification support with 100% reimbursement for eligible programs; Opportunities for career development and advancement; Complimentary AAA membership with roadside assistance and travel discounts; Adoption assistance program