Principal Managing Partner

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.

Responsibilities

Nurturing C-level Relationships: Fostering strong, authentic connections with C-level and senior executives to understand their strategic vision and encourage trust with Workday; Advocating for Workday's Vision: Educating customer stakeholders on Workday's agentic vision and how it augments our existing business processes to produce superior outcomes; Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year value activation roadmap that aligns business objectives with Workday technology and agentic utilization; Promote Customer Satisfaction: Create a remarkable experience for the customer that smooths future renewals; Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience; Resolve Escalations: Ensure workmates response to customer concerns in a timely and effective manner; De-risk Deployments: Monitor initial or follow-on functionality deployments to mitigate execution risk and apply leading practices; may include Steering Committee participation alongside implementation partners; Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information; Champion Customer Success: Seek customer stories that illustrate impact and identify champions who can speak with prospective customers

Requirements

8+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate; 10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level; 3+ years of experience in consulting or professional services, preferably with enterprise software solutions; Ability to articulate sophisticated ideas clearly and persuasively; Experience with diplomatic coordination or collaboration with executives; Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets; Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation; Able to travel up to 40%; Ready to learn about the Workday platform; Willing to manifest a little fun for workmates and customers

Benefits

Workday Bonus Plan or role-specific commission/bonus (may be eligible); Annual refresh stock grants; Comprehensive benefits