Product Operations Manager

We're a small team shipping fast, and we've outgrown running planning, releases and customer feedback on goodwill alone. You'll build the operating system for our product and engineering team, and run it yourself. You'll own the rhythm: quarterly planning, 6-week releases, sizing, release countdowns, and the flow of customer feedback into the roadmap. When it works, teams commit to what fits, risks surface early, and every release lands cleanly.

Responsibilities

Own the product metrics operating system across the product organization: define the metric taxonomy, source-of-truth dashboards, reporting cadence and accountability model; Partner with each product manager to choose activation, adoption, retention, quality and delivery metrics that connect roadmap work to customer and business outcomes; Run quarterly planning and the 6-week release cadence, with plans, owners, dependencies and target product metrics in one place; Lead sizing with each product team every cycle, and show leadership where engineering capacity is going and what product outcomes that capacity is expected to move; Own the release calendar and run the countdown, from readiness reviews to go/no-go to post-launch checks; Collect go/no-go sign-offs from QA, Product, UX and Engineering, and hold a release when anyone says no; Build a ticket intake process: complete, de-duplicated tickets rolled up into customer themes that feed planning and product health metrics; Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes and product health; Publish product metrics reviews for leadership, highlighting movement against goals, risks, owners and follow-up actions; Work with product managers on release notes and get them to Customer Success and Support on time; Use AI agents to compile readiness reports, summarize ticket themes, detect metric anomalies and keep tools clean

Requirements

4+ years in product operations, technical program management or engineering program management at a software company; Experience running agile release cycles for an engineering team of 10 to 40 people; Expert in Jira and Confluence, comfortable with dashboards and light automation; Technical enough to follow architecture discussions and challenge an estimate; Calm under pressure and direct about risk: you flag a slip on day one, not day ten; Experience building process from scratch at a startup without making it heavy

Nice to have

B2B SaaS experience with enterprise customers and SLAs; Experience with QA and release automation; Background in compliance, security or GRC software; Experience using AI tools to automate reporting and operations work

Benefits

Competitive Salary and Equity; Health, dental and vision coverage; Ergonomic benefit to cover equipment costs for home and office; Coworking space and in-person meetup costs covered; Unlimited PTO; Up to 12 weeks of paid parental leave; 401(k) plan (US only)