Programme Operations Coordinator

MTC Training is a multi-award-winning Independent Training Provider delivering high quality engineering apprenticeships and upskilling training courses. The Programme Operations Coordinator is required to deliver the operational coordination of all training programmes, managing a personal caseload of learners and supporting the wider team with all learners. To support an outstanding enrichment programme, and the well-being of all learners and monitoring the completion of progress reviews and regular communication with employers. The role will require you to ensure that a consistent high quality training provision is maintained, that meets and exceeds all internal and external monitoring (ESFA, Ofsted, Matrix, Internal and external quality processes and audits).

Responsibilities

Day-to-day management of learners including behavioural management, safeguarding, pastoral care and mentoring / coaching of all learners; Coordination of all internal and external on programme learners, including course reviews, regular communication, dealing with any issues learners may have; Engaging with external companies with onboarding; Ensuring all activity and decisions taken support a drive to achieve a minimal ‘good’ rating from any Ofsted inspection; Regularly communicating with internal and external stakeholders on operational aspects of the programmes, including but not limited to programme updates, raising any issues with behaviour or performance etc; Supporting the health and safety of learners and facility through proactive leadership; Updating of training centre posters and key information, ensuring all areas are kept to a high standard; Where required and trained, undertake and support colleagues by completing the role of Fire Warden, First Aider, Mental Health First Aider, and Safeguarding to support the centre; Operational coordination and delivery of all programmes, including preparation of induction and review completion; Maintaining and updating relevant communications tools, briefings and support material (including handbooks); Managing the learner administration and data, including but not limited to - creation of new learner data and electronic records, input of learner review data and assessments, certificates, updating learner systems in line with ESFA and MTC processes; Supporting all logistics associated with the learner inductions, including sourcing rooms, agenda’s and organisation of activities, seeking stakeholder involvement and all communication with new employees and stakeholders; Collating and delivering monthly employer information on the progress of learners as required; Actively promoting the importance of adhering to key policies (equality and diversity, safeguarding, bullying and harassment and discrimination) among the learner community; Any other reasonable duties as required by management.

Requirements

Functional Skills Level 2 / GCSE's in Maths and English grade C or above

Nice to have

Experience of working with learners; Understanding of Learner Management Systems

Benefits

Excellent Pension Scheme; Flexible Working