Property Services Officer

This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord's and Vendor partners and creates the stable foundation at a Site level. The role helps to drive account initiatives by driving consistent implementation and delivery.

Responsibilities

Provide finance and administrative support of issuing work orders and purchase orders to service vendors; Ensure operations are aligned to financial processes and controls are adhered to at all times; Coordinate with vendors to perform a wide range of facilities related services; Be the single POC for the Building Landlord invoices; Ensure filing and compliance matters are up to date and documents maintained in good order; Act as administrative point of contact for the client floor; Work with all related parties on timely delivery of all services; Implement continuous improvement and cost saving initiatives; Conduct data analysis reports; Implement and feedback on operational procedures and performance measures; Drive client specific initiatives such as technology roll-outs, benchmarking and best practices; Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies; Ensure data integrity of all systems across the Region and perform audits; Ensure meeting or exceeding SLA/KPI scores; Generate reports and conduct presentations per service delivery requirements; Review and spot-check suppliers/service providers performance; Ensure current contracts are maintained to provide necessary supplies and services; When necessary raise risks to Workplace Experience Site Lead; Ensure up to date information on Client's Property Services SharePoint

Requirements

2-3 years of experience in Facilities Management, Hospitality, Airline Services, Events Management or equivalent; Proficient in Excel, Word, and PowerPoint; Excellent Cantonese and English skills (verbal and written); Attention to detail, highly organized in meeting required timelines and standards; Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements; Strong analytical, organization and administration skills