Public Safety Dispatcher- part-time, 20hrs/week, 2nd shift

Operates access control, alarm, video surveillance, MedGas and fire monitoring, two-way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch (CAD), and other systems and devices in Public Safety Dispatch. Responds to emergency situations by dispatching appropriate internal or external personnel. Collaborates with Hospital Operators during emergency and normal operations. Writes, prepares and maintains records, logs, instructions or other documents. Performs general office tasks or other duties as assigned.

Responsibilities

Operates access control, alarm, video surveillance, MedGas and fire monitoring, two-way radio, intercom, telephone and emergency line, overhead announcement, computer assisted dispatch (CAD), and other systems and devices in Public Safety Dispatch; Responds to emergency situations by dispatching appropriate internal or external personnel; Collaborates with Hospital Operators during emergency and normal operations; Writes, prepares and maintains records, logs, instructions or other documents; Performs general office tasks or other duties as assigned; Assists in the response to emergency situations of various types at all Children's Wisconsin locations; Collaborates directly with Public Safety Call Center Operators when responding to emergencies; Monitors a wide variety of security, safety or environmental systems for trouble or alarm conditions; Writes log entries or routine reports to document monitoring and dispatch events or Public Safety staff activities; Prepares instructions, manuals, memos or other forms of communication for department operations; Performs other related general office or record keeping tasks, including answering phones, relaying messages, operating computer applications, distributing memos, reviewing paperwork and filing, and proper handling of confidential information; Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW)

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required; 1+ years experience as a customer service call-center operator or similar capacity required; Ability to read and write in order to review and complete required forms and perform various record keeping activities; Excellent interpersonal, written, and verbal communication skills; Basic computer skills (PC software applications, Microsoft Word, Excel, Access, Hospital software applications, EPIC, Computer Assisted Dispatch (CAD), Surveillance Systems, Incident Reporting); Analytical and multi-tasking skills to prioritize life safety issues and assign appropriate resources in an emergency and under stressful conditions

Nice to have

2+ years Experience as a Dispatcher in Security, law enforcement or 9-1-1 operator