Residential Program Manager

Aspire Living & Learning is currently seeking a motivated and dedicated Program Manager to oversee the day-to-day operations for adults with developmental disabilities, ensuring that all supported individuals are receiving appropriate clinical and medical services. The Program Manager will mentor, develop and supervise shift supervisors and direct care staff, ensure adherence to all DDS, funding agency, and state regulations, maintain and monitor staffing schedule, assist with writing clinical assessments and overseeing ISP assessments, and assume on-call responsibilities as required.

Responsibilities

Oversee the day-to-day operations for adults with developmental disabilities; Ensure supported individuals receive appropriate clinical and medical services; Mentor, develop, and supervise shift supervisors and direct care staff; Ensure adherence to all DDS, funding agency, and state regulations; Maintain and monitor staffing schedule; Assist with writing clinical assessments and overseeing ISP assessments; Assume on-call responsibilities as required; Assist and instruct individuals in all aspects of their IP; Administer medication when required; Provide in-house and agency-contracted training and consultation services; Adhere to budgetary guidelines; Assist and instruct residents with daily living skills, behavioral and habilitative plans, medical, psychiatric and socio-emotional needs; Work with the People Team to plan and implement corrective action when necessary; Responsible for programmatic and operational management of services; Build effective teams through developmental supervision; Champion internal and external partnerships; Cultivate a positive and productive workplace atmosphere; Create positive relationships with internal and external stakeholders; Ensure all communication is timely, professional, clear and concise; Build trust, mutual respect and cohesion around shared mission; Champion an environment in which supported individuals have choices, are treated with respect and dignity and actively engaged in their community; Provide ongoing developmental supervision according to agency expectations; Create a supportive environment to retain quality employees and providers; Ensure adherence to organization-wide policies and procedures and state and federal regulations; Provide fiscal oversight including managing cash on hand, pex, receipts; Coordinate services to provide medical, psychiatric and social-emotional needs; Provide programmatic oversight regarding record keeping and program and vehicle safety; Foster an environment where dignity, decisions and rights of individuals are valued; Foster a positive work environment and culture of teamwork, growth, collaboration and communication; Coordinate with and support Quality Assurance/Quality Enhancement, nursing, clinical and other administrative departments; Provide leadership and guidance to day-to-day operations of the shift including data collection and documentation, ISP/IEP goals, community inclusion activities, aids to daily living; Participate in and complete training sessions; Oversee administrative tasks including employee performance appraisals and maintaining schedules; Ensure employees receive necessary regulatory training and guidance; Perform additional job responsibilities assigned by supervisors or team leaders; Conduct training as required and assigned; Accept reassignment as required

Requirements

Bachelor’s Degree in Human Services or a related field, or the equivalent combination of education & experience required; Experience providing support to individuals with disabilities and challenging behaviors; Excellent interpersonal, organizational and communication skills; High School Diploma or GED required; Empathy, enthusiasm, and a passion and dedication for helping others; In some locations, a valid US driver’s license, vehicle, and auto insurance may be required, with at least 3 years of driving experience; Access to reliable transportation is required; Some positions may require the use of a personal vehicle to transport supported individuals, depending on program needs

Nice to have

Previous supervisory experience strongly preferred; Basic computer skills; Experience using Therap a plus

Benefits

Comprehensive Health, Dental, & Vision Insurance; Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options; Lifestyle Spending Accounts with JOON; 403(b) Retirement Plan with Employer Match; Generous Paid Time Off; Professional Growth Opportunities; Employer-Paid Life & Disability Insurance; Employee Assistance Program (EAP); Telehealth Services