Senior Cloud Solution Architect - Cloud & AI Data

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft's most strategic, innovative, complex, and globally operating customers. We're looking for a tenured Senior Cloud Solution Architect - Cloud & AI Data with deep expertise in data platforms and analytics to help customers build secure, scalable, and AI-ready solutions on Microsoft Azure. In this senior, customer-facing role, you'll lead and deliver strategic technical engagements that span architecture design, proof of concepts, and production deployments, ensuring performance, resiliency, and security across mission-critical workloads. As part of the Cloud + AI Data team, you'll leverage existing Repeatable IP and execution engines to drive delivery excellence, accelerate adoption, and ensure a successful deployment for services like Microsoft Fabric, Azure Databricks, Cosmos DB, and Purview. This role is flexible in that you can work up to 60% on client site and from home.

Responsibilities

Serve as a strategic partner to executive-level business and technical decision makers, guiding customers in defining and realizing digital and business transformation targets; Accelerate Azure projects to production, including architectural design guidance, technical recommendations, blocker escalations and technical resource orchestration; Drive services consumption, up-sell and cross-sell to meet team targets; Act as technical service leader and technical owner across the lifecycle of Success Program services focused on Microsoft AI solutions; Demonstrate thought leadership and subject matter expertise across one or more AI service components; Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft Fabric, Azure Databricks, Azure Databases, Purview, Azure AI Foundry, and related technologies; Drive positive Customer Satisfaction and become a trusted advisor to customer and partner architects, C-level Technical Decision Makers, and business stakeholders; Develop opportunities to drive Customer Success business results; Support team technical skilling on Microsoft AI platforms, contribute to IP creation and reuse; Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience; Native-level proficiency in Spanish; Fluency in English; 4+ years of enterprise customer experience in leading technical engagements and designing and implementing secure, scalable cloud architectures on platforms like Microsoft Azure; 3+ years of experience building enterprise-grade, cloud-based analytical solutions using Azure Databricks (or similar data analytics platforms), including underlying frameworks and data formats; Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architecture, consulting, design and implementation, and/or sales OR equivalent experience; 2+ years of experience building enterprise-grade, cloud-based analytical solutions with Microsoft Fabric (data warehousing, data lakes, lake houses, streaming architectures, cataloguing & governance, and BI); 6+ years of enterprise customer experience in leading technical engagements and designing AI-driven data solutions on Microsoft Azure; 6+ years experience with cloud-based solution designs, migrations and management of technology; Experience creating hands-on Proof of Concepts (PoC) and Minimum Viable Products (MVPs) for data analytics solutions and data migration initiatives; Breadth of technical experience in cloud solutions and knowledge of foundational security, infrastructure and network design

Nice to have

Breadth of technical experience in cloud solutions; Knowledge of foundational security, infrastructure and network design; Appetite to ride on the AI platform shift and infuse AI into analytical applications