Senior Code Compliance Analyst, Insurance Code

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Insurance Code team at AFCA monitors insurers’ compliance with the General Insurance and Life Insurance Codes of Practice. By driving best practice, its aim is to improve standards of service in the Australian insurance industry – ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working for five independent Committees. The role of Senior Code Compliance Analyst will report to the Insurance Code Compliance Senior Manager.

The role involves monitoring insurance practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the committee by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.

This is an initial 12-month contract.

Responsibilities

Analyse qualitative and quantitative information to identify emerging problems and understand their significance; Provide compliance research as well as other duties on behalf of the code committee; Monitor and report on code compliance by leading compliance programs and monitoring activities; Conduct compliance investigations and advise on corrective actions for breaches; Provide secretariat support to the committee; Proactively engage and liaise with code subscribers and consumer advocacy groups

Requirements

Experience in the financial services industry or have regulatory and compliance experience; Strong data analysis skills and investigation experience; Legal qualifications would be highly desirable but not essential; Excellent written and verbal communication skills and strong interpersonal skills; Ability to work autonomously and as part of a small team