Senior Customer Engineer, Strategic Pursuits, APAC (Based in India)

The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to a focused portfolio of Cloudflare's most important accounts. You will work alongside account teams and senior customer stakeholders to understand each organization's business priorities, technology landscape, and long-term transformation agenda—and translate them into measurable outcomes with Cloudflare. This role combines deep technical credibility with strategic account leadership. You will shape multi-year technical strategy, connect Cloudflare's platform capabilities to enterprise-wide initiatives, and orchestrate the right Cloudflare resources across sales, product, support, services, and leadership.

Responsibilities

Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and Cloudflare opportunities; Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes; Enterprise architecture and transformation: Design Cloudflare architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies; Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections; Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks without replacing implementation owners; Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning; Cross-functional orchestration and customer advocacy: Mobilize Cloudflare experts around customer priorities, represent customer needs internally, and share product feedback; AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work; Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts

Requirements

Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts; Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams; Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations; Deep knowledge of Cloudflare's product suite and the wider security, networking, and cloud landscape; Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders; Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion; Bachelor's degree required; Willingness and ability to travel extensively for strategic engagements and industry events

Nice to have

MBA or advanced technical degree