Senior House Manager – Out of Home Care

CQID is experiencing enormous organisational growth across all services and is seeking suitable candidates for a range of positions. The Senior House Manager plays a key leadership role within CQID, overseeing the professional practice and operational delivery of therapeutic residential care services. The role is responsible for overseeing the daily operations of a therapeutic residential home for children and young people under the Guardianship of the Department of Child Safety, leading a team of support staff to deliver trauma-informed, culturally responsive care to children with moderate to extreme support needs.

Responsibilities

Engage with children or young people to support their journey of hopes and aspirations in the home and wider community; Lead and mentor support staff to ensure consistent, trauma-informed and culturally responsive care; Utilise observational and evaluation skills to contribute to the assessment of a child's or young person's needs; Coordinate multidisciplinary support and maintain high standards of compliance, reporting and continuous improvement across residential programs; Champion culturally grounded practices that empower Aboriginal and Torres Strait Islander children and families; Ensure routine tasks are completed to maintain the residence and meet the physical needs of children, including daily household cleaning and cooking; Support and coordinate planned contact and connectedness to family as approved by Child Safety and/or the CQID CEO; Support and coordinate planned social, recreational, educational and health activities in line with individual care plans; Work collaboratively with residential staff and others to plan, monitor and review care; Implement strategies identified in care plans and participate in their review; Contribute to a therapeutic milieu by modelling pro-social behaviour and providing safety, structure, acceptance, stability and security; Ensure high-quality participant records are maintained and compliant with statutory, regulatory and CQID policy obligations; Provide access to information in a manner that respects privacy and dignity; Advance the reputation of CQID and undertake additional relevant duties as required; Contribute to compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS); Work within CQID's Workplace Health & Safety Policies and Procedures; Other responsibilities as directed by the Manager, General Manager(s) or Senior Executives

Requirements

Demonstrated ability to provide support and interventions for children and young people with complex and extreme needs, including knowledge of the impact of trauma on children and young people in out-of-home care; Demonstrated knowledge and ability to implement positive behaviour support strategies and trauma-informed care in line with the Standards of Care; Well-developed interpersonal, communication, and negotiation skills to work with Child Safety Services, staff, and key stakeholders; Knowledge and understanding of the Child Protection Act, particularly in relation to working with Aboriginal and Torres Strait Islander people within the child protection system; Understanding of confidentiality and maintaining the rights of children and young people subject to Child Protection Orders; Strong leadership and a demonstrated ability to supervise and support staff; Ability to work a mixture of day, night and weekend shifts as required; Aboriginal and/or Torres Strait Islander heritage (non-Indigenous applicants will only be considered if no suitable candidates are attracted in the first round); Proficient in use of Microsoft Office software; Physical ability to undertake job responsibilities; Ability to communicate effectively, spoken and written; Self-starter, motivated and able to self-manage work tasks; Strong connection to and knowledge of the local Indigenous community

Nice to have

Therapeutic Crisis Intervention (TCI)