Senior Operational Risk Manager

Mercury is revolutionizing finance for startups by building a complete, user-friendly banking stack. In this role, you will own the day-to-day operation of Mercury's Operational Risk program, reporting to the Head of Operational Risk within the Risk organization under the Chief Risk Officer. This is a builder role, and you will have the autonomy to shape how the program operates as Mercury prepares to operate as a bank.

Responsibilities

Run joint risk and control assessments with business units, assessing inherent risk and control design; Provide second-line review of new products and material changes, including inherent risk rating, control framework review, and post-launch assessment; Refine enterprise KRIs and thresholds tied to risk appetite, and turn first-line metrics into management and Board reporting; Oversee the operational event and issues programs, challenge first-line root cause, ratings and remediation, and trend events and issues across the enterprise; Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect reporting inputs, challenge assessments and make sure risks are raised early; Provide second-line review and concurrence on high-risk new activities; Write and maintain the ORM standards, procedures and templates that first-line teams execute against; Support regulatory examinations, audits, and charter readiness reviews; Run the centralized issues and events program, coordinate risk and control assessments with first line teams, and drive reporting for leadership and the Board

Requirements

8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank; Hands-on experience running risk and control assessments, new product or change risk reviews, or operational event programs, and comfortable moving across all three; Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting; Strong data skills: you turn raw issue and event data into trends leadership can act on; Familiarity with interagency and OCC expectations for operational risk management; You challenge constructively, with evidence, and keep strong relationships with the teams you oversee; You find, prioritize, and execute key projects independently, balancing program build with daily operation

Benefits

Equity (stock options/RSUs); Benefits