Trainer EMEA

The Trainer is the pedagogical and platform expert within the Professional Services (PS) team. The mission is to empower clients to build Collaborative Learning organizations by mastering the platform and methodology. The role is not a technical expert position but a pedagogical and platform expert who ensures clients master the software to drive long-term engagement.

Responsibilities

Empower clients to build Collaborative Learning organizations by mastering the platform and methodology; Own the One-to-Many offer (Engagement Academy and Stadium webinars); Work closely with the Customer Success and Product teams to address client friction points and needs; Host Stadium webinars and drive platform engagement; Update the Engagement Academy to align with product releases; Define quarterly priorities with the Support & Services roadmap; Contribute to the internal knowledge base (Confluence); Lead a project to improve the One-to-Many strategy; Participate in Discovery Meetings with Product Managers; Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training catalog; Onboard and mentor new Trainers; Develop advanced toolkits and training paths based on successful client use cases

Requirements

3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care; Recognized for listening and teaching skills; Express ideas in a clear and concise manner, both in writing and orally; Proactive and prefer working in a strong results-oriented culture; Excellent overall writing skills in a number of different styles/tones, with impeccable spelling and grammar in German and English; Enthusiasm for the working environment

Nice to have

A past experience in the learning industry is a plus

Benefits

Compensation package including base salary, a variable component and equity; Work From Home perks; 1 month parental leave for the second parent; Flexible hours; Total work from home possible anywhere in Germany; Diversity, Equity, and Inclusion with 6 active ERGs; Corporate Social Responsibility program