Applied AI Delivery Lead - Remote in AMER

OpenAI's largest and most strategic customers are turning AI ambition into deployments that change how their organizations work. As a Delivery Lead, you will own delivery of priority AI initiatives for these customers, leading complex, high-impact deployments from planning through launch and adoption. You'll establish an integrated delivery plan, drive execution against launch commitments, resolve blockers, and lead progress toward measurable customer value. You'll partner closely with account and technical teams, FDEs, customers, and delivery partners to turn customer priorities into successful deployments. This is a senior, customer-facing role for someone who can move between executive conversations and practical details that determine whether a deployment succeeds.

Responsibilities

Own delivery of priority AI initiatives; Build and drive an integrated delivery plan; Resolve blockers and drive decisions; Lead launch readiness and activation; Connect delivery to customer value; Provide a clear view of delivery health; Improve how we deliver

Requirements

7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners; A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes; Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks; The ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures; Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions; Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments; Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly; Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth; A practical approach to building repeatable delivery methods while adapting to the needs of individual