Assistant Workplace Manager

What this job involves: Facilities Operations; Human Experience; Client Engagement; Communication; Team Management; Reporting

Responsibilities

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile; Manage & oversee soft services as part of the scope delivered; Review operational SOPs and propose / make changes as part of continuous improvement; Deliver the account's Human Experience (Hx) across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus; Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride; Ensure the account's HX program initiatives are measurable and tangible to the workplace; Create a fun and impactful client engagement strategy; Engage with all guests, employees, and key stakeholders; Imbed in the Soft Services team a culture of empowerment, engagement, and fulfilment; Develop client support/feedback initiatives e.g. FAQ; Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services; Ensure effective communications and reporting to clients on operation matters and Workplace Experience; Evaluate service response time and analyse occupants' service request trends and suggestions; Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user; Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement; Liaise with JLL team and client on soft service delivery; Share regular event and celebrations content through client's internal monitors, blog posts, newsletters, and other communication channels; Create, manage JLL profile within the client account; Adopt innovative communication strategies; Champion monthly meetings with stakeholders to enhance relationships; Team player, motivational leader, work across business unit to establish a collaborative environment; Identify area of development for his /her staff; Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA; Actively encourage an environment that drive teamwork, co-operation & performance excellence; Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics; Ensure the team is well trained on all facilities policies, procedures, and systems; Ensure the monthly performance report is generated to meet SLA standards; Review monthly financial reports including the preparation of accruals and variance analysis

Requirements

3-5 years' experience in Hospitality and/or Tourism sector or related professional area; Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area; Events Operations Management; Degree/Diploma from an accredited institute; Exceptional customer service skills and professionalism with a passion for hospitality; Ability to manage multiple priorities and deliver results in a fast-paced environment; Excellent organizational skills and process management

Nice to have

Preferably experience in airlines and hotel industry