Director, Business Operations

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip's Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance. Ultimately, this role powers Equip's growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

Responsibilities

Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes; Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development; Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations; Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans; Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience; Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control; Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth; Perform other duties as assigned

Requirements

5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment; Bachelor's degree in business, operations, healthcare administration, or a related field (or equivalent practical experience); Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance; Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives; Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights; Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams; Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks; Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders

Benefits

Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays; Generous Parental Leave; Competitive Medical, Dental, Vision, Life, and AD&D insurance; Equip pays for a significant percentage of benefits premiums for individuals and families; Spring Health, a 100% employer-paid mental health benefit through Guardian (5 free therapy sessions and 5 free coaching sessions per year for you and each dependent); Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more; HealthJoy, a 100% employer-paid healthcare concierge platform; 401K Option; $50/month stipend for home internet expenses; Initial work-from-home stipend of up to $500; Reload of $200 on the home office stipend at the 3-year mark and every other year after that; Company Laptop