Director of Partner Implementation

We are looking for a Director of Partner Implementation to build and lead the team, infrastructure and operating model that enable leading accounting and consulting firms to deliver Rillet-quality implementations at scale. You will oversee and own the entire partner implementation ecosystem and the Partner Implementation Managers who train, certify and oversee each partner. This role reports to the VP Solutions, with a dotted line to the Head of Partnerships.

Responsibilities

Oversee every implementation partner, running business reviews with partner leadership on capacity, pipeline, quality and growth; Hire, coach and develop the Partner Implementation Managers, and grow the team as partner volume increases; Define what Rillet-quality delivery means for partner-led work and run project health reviews; Own the curriculum, readiness bar and onboarding playbook that take new partners from kickoff to independence; Own the escalation path for platform, data and configuration issues, and turn recurring problems into better documentation, training, tooling and product feedback; Run weekly team reviews, monthly partner reviews and quarterly business reviews with the VP Solutions, and report the metrics that show the program is healthy; Maintain the playbooks and tooling that let the program grow without you in every room; Partner with every function to make our partners, and our team, successful

Requirements

A track record building and running partner, channel or SI programs, ideally for ERP or other finance software; Experience hiring, developing and leading a team of managers, with a record of building high-performing teams; Strong relationships with, or the ability to quickly build them with, accounting and consulting firm leadership, plus comfort leading through influence; Implementation depth to judge quality and troubleshoot partner work hands-on; A builder's instinct for systems over one-off projects: playbooks, cadences and tools that scale; A fast-moving style, with a sharp eye for detail and energy for startup pace; Strong organization to juggle multiple partners and priorities, and clear communication across technical teams, non-technical teams and executives

Nice to have

Experience with ERP systems such as NetSuite, SAP, QuickBooks, Sage or Oracle; Experience with SaaS revenue recognition and ASC 606

Benefits

Grow with us: take meaningful ownership, expand your scope, and make an impact as Rillet scales; Competitive pay and meaningful equity; Benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals; Better together: team meals, events, and company gatherings