Driver Services Specialist

Open Until Filled. The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for the Driver Services Renewals Program located in Cheyenne, Wyoming. This position positively affects public safety on our roads and highways by reviewing and verifying the information contained on driver license and identification card applications for accuracy and compliance requiring extensive judgment and decision-making skills.

Responsibilities

Assist all internal and external customers with Driver Services-related issues received via phone calls, chat messages, mail and email; Perform workflow and calendar entries; Collect and balance money for all fees collected throughout the day; Prepare transmittals; Perform all daily tasks accurately with little tolerance for error; Process various transactions to create correspondence to drivers, aiding other state agencies and law enforcement regarding Wyoming drivers; Review all renewal-through-the-mail applications and determine eligibility and residency through knowledge of Wyoming State Statutes and rules and regulations; Verify and update client records by adding and changing names, demographic information, license class, restrictions, forwarding addresses, next of kin, and veteran, military and immigrant status; Issue driver licenses and identification cards and collect fees; Scan all documents into the MAX system; Review and process all credentials returned to Driver Services from the Post Office and determine if credentials need to be recorded and filed or destroyed; Correspond via email with customers regarding the return of their credential; Assist all customers and driver license field offices regarding immigration status, eligibility, and clearance to be issued a Wyoming credential; Review for accuracy, process and mail all Specialty Employee IDCs, Highway Patrol cards, and Peace Officer cards

Requirements

Associate's Degree (typically in Business); 0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant OR 1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant; Must pass an FBI fingerprint check; Successful applicant will be subjected to a thorough background investigation; Valid Driver License required; Ability to sit for long periods of time in an office environment; Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas; Knowledge of department rules, regulations, policies, and procedures; Knowledge of personnel rules; Knowledge of the types of licenses to be issued; Knowledge of Federal Motor Carrier Safety Regulations; Knowledge of scanning; Skill in excellent customer service; Skill in effective interpersonal, oral, and written communications; Skill in the use of Microsoft Word, Excel, and Google Calendar; Skill in decision making; Skill in keyboarding with proficiency and report writing; Must know all MAX and database systems (MAX, ERP, Google Suite, E-Learning, ESS, Image Capture Plus, SAVE program, Docman); Solid working knowledge of all office equipment; computers, printers, scanning devices, database systems; Extensive judgment and decision-making skills

Nice to have

Driver Services experience; Advanced skill level using Google Drive, Google Calendar, and a database

Benefits

$2,000 Hiring Bonus (eligibility details in Notes Section); Comprehensive health, dental, and vision insurance; Paid vacation, sick leave, FMLA, and holidays; Retirement - Pension and 457B plans; Meaningful work that makes a difference for Wyoming communities; No state income tax; Travel expenses reimbursed according to state policy; Housing allowance available in Teton County