ERP Organizational Change Management Trainer

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

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Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems (i.e. FAMIS, ADPICS, ACIS, PHLContracts, etc.) that support these business processes and will enable the City to realize benefits such as reducing transaction processing time and effort, providing better access to information for reporting and analysis, and making it easier to onboard new employees into these functions.

The Enterprise Resource Planning (ERP) Organizational Change Management Trainer is responsible for designing and delivering training for the OPAL ERP and DW/BI project. This role requires skills in change management, including the ability to create structured plans for implementing, communicating, and monitoring changes.

The trainer should be proficient in conducting change impact assessments, stakeholder analysis, and readiness assessments. Additionally, the trainer must possess both technical and teaching skills to ensure that users can efficiently and effectively understand how to use the ERP and its supporting systems.

Responsibilities

Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems.; Customize training content based on different user roles and business processes.; Conduct both classroom and online training sessions.; Develop plans for how changes will be implemented, communicated, and monitored. This includes impact assessments, stakeholder analysis, and readiness assessments.; Measure the effectiveness of change initiatives and report on their outcomes. This includes collecting feedback, analyzing data, and making recommendations for future improvements.; Understand the functionality of the ERP system and its modules.; Provide technical support to users during training sessions.; Troubleshoot related issues.; Support the user community.; Implement change as part of the change management team; Establish relationships with functional SMEs and technical team.

Requirements

Bachelor’s degree in related or a combination of education and progressively responsible work experience in a related area may be substituted in lieu of a four-year degree.; Minimum of five years relevant experience as a technical trainer, change management analyst, or any other similar role.; Experience with implementing ERP and/or DW/BI solutions is strongly preferred.; Minimum of five years relevant experience as a technical trainer, training coordinator, or any other similar role.; Proven work experience as an IT Trainer, Technical Trainer or similar role with Workday ERP, preferred but not required; Knowledge of Full Systems Development Lifecycle (SDLC).; Ability to keep data confidential.; Strong problem solving and analytic skill sets.; Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.; Strong meeting facilitation and interviewing skills.; Meeting presentation and end user training delivery skills.; Ability to work well with individuals at all levels within and outside the organization.; Ability to work well under pressure in a fast-paced organization.; Supervising, coaching and collaborating skills, and; Hands on experience with learning management and training material development and delivery tools.

Benefits

We offer Comprehensive health coverage for employees and their eligible dependents; Our wellness program offers eligibility into the discounted medical plan; Employees receive paid vacation, sick leave, and holidays; Generous retirement savings options are available; Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.; Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.; Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!