Facilities Manager

This role is responsible for the high-velocity execution of day-to-day site soft services operations (cleaning, landscaping, pest control, etc.). You will own the service delivery lifecycle, ensuring that vendors perform at peak efficiency and that every client request is met with urgency and precision. This role requires a "zero-lag" mindset and a radical commitment to accountability.

Responsibilities

Monitor contract lifecycles to ensure zero service gaps; Audit contracts to ensure maximum ROI and service efficiency; Identify and close performance gaps; Own implementation of benchmarking and best-in-class operational standards; Build high-trust relationships with stakeholders; Own operational KPI metrics; Partner with Site Services Manager to deploy service improvements; Analyze metric variances and execute mitigation strategies; Ensure 100% data integrity across technology platforms; Support special initiatives and ad-hoc reporting; Communicate effectively with all levels; Resolve delivery conflicts with speed and diplomacy; Provide clear direction and career coaching; Manage tickets portal and ensure requests are routed, tracked, and closed within contractual timescales; Maintain 100% compliance with fire, health, and safety regulations.

Requirements

Extensive FM experience in tech or multinational sectors; expert in vendor and budget management; Operational grip; solid understanding of soft services and building operations; Proven ability to remain calm and decisive in rapidly changing, high-stress environments; Self-motivated, goal-oriented, and possesses the "gravitas" to lead peers and vendors.