Facilities Senior Lead

Responsible for Real Estate Operations and Workplace Standards across a cluster of buildings in Melbourne and Brisbane, driving exceptional member experience and daily operational excellence. Within their designated markets, this role is accountable for managing outsourced soft services and workplace partners, primarily Cleaning, Waste, Consumables, and General Facilities Maintenance, while monitoring operational expenditure and service outcomes. Travel within these markets is a key requirement. Technical engineering or trade qualifications are not required.

Responsibilities

Take full ownership of the day-to-day operational delivery of all workplace soft services across dedicated buildings, with a primary focus on cleaning standards, hygiene, waste management, consumables, and general facilities upkeep; Conduct regular floor audits with Community teams to ensure member areas, lounges, meeting rooms, and amenities are presented and fully operational; Ensure services meet brand standards, budget constraints, company policies, and local WHS regulations; Proactively manage outsourced soft service vendors and hold partners accountable to SLAs; Coordinate routine workplace servicing schedules with external contractors and building management; Manage annual operating budgets for soft services and general workplace maintenance; Track and report on expenditure across assigned buildings and address budget variances; Oversee purchase orders, invoice verification, and payment processing for local service vendors; Oversee triage, coordination, and resolution of member-reported facilities tickets and maintenance requests; Act as central liaison between Community teams, landlord facilities managers, and third-party trade contractors; Supervise on-site contractors during servicing and repairs; Track reactive maintenance trends and escalate base-building or landlord defects; Conduct regular operational reviews with cleaning and maintenance partners; Support procurement and onboarding of local service contractors; Work with Community Managers and cross-functional teams to align workplace operations with community events and member needs; Build collaborative relationships with base-building landlords, facilities managers, and external service personnel

Requirements

Demonstrable experience in Workplace Facilities Management, Soft Services Operations, Coworking, or Premium Commercial Hospitality; Proven track record managing third-party service contractors, with deep familiarity in commercial cleaning standards, consumables replenishment, and contractor supervision; Strong customer-service orientation and a natural ability to partner with front-of-house, member-facing, or community teams; Solid foundational understanding of commercial facilities processes, contractor inductions, and WHS hazard management; Strong organizational, multitasking, and problem-solving skills with high attention to detail; Clear, professional written and verbal communication skills; Experience administering operational budgets, work orders, and invoice approvals; Relevant vocational/tertiary qualifications in business, hospitality, or facilities management, or equivalent practical industry experience (typically 3–5+ years in workplace or soft services operations)