Front Office Executive

On-site Front Office Executive role in Colombo, Sri Lanka, within JLL's Property & Asset Management, Front Office, Business Support, Administrative Services area. The role covers front desk and reception duties, handling calls and visitors, maintaining records, supporting the property manager and Management team, and delivering high client satisfaction.

Responsibilities

Serve at the front desk and give visitors a warm welcome; Guide visitors and employees; Handle all incoming and outgoing calls, including distribution; Maintain the front office and display current magazines and newspapers in reception; Maintain and update records and databases, including telephone registers, call tracking and client contacts; Perform general admin activities and help desk tasks; Work in compliance with company regulations; Contribute to the monthly management report for the client; Participate in emergency evacuation procedures; Develop policies and procedures for reception functions; Manage conference rooms, events and flower arrangement coordination as needed; Support the property manager with day-to-day operations and administrative functions; Support administrative tasks for the Management team, including client communication, basic financial administration, document management and coordination with internal departments and external vendors; Take on difficult issues, seek opportunities to improve operations, and meet key performance metrics and service level agreements

Requirements

Experience in front desk management or reception; Proven experience with continuous improvement initiatives and client reporting; Strong computer literacy and ability to manage activities using different systems; Strong customer service focus; Strong people skills for interacting with a wide range of client staff; Outstanding multitasking ability

Nice to have

Diploma in any discipline