GTM Technical Onboarding Program Manager

The Enablement team translates OpenAI's product innovation into real-world customer impact by equipping customer-facing teams with the knowledge, practice, and frameworks they need to succeed. Within GTM onboarding, we establish a shared foundation during the first 30 days and build deeper role readiness for technical GTM teams as they progress through ramp. OpenAI is hiring a GTM Technical Onboarding Program Manager to define and deliver the role-specific onboarding experience for technical customer-facing GTM roles. Foundational onboarding establishes a common baseline during the first 30 days. This role owns the deeper development that follows, with a particular focus on days 30–90, when new hires need to translate product and deployment knowledge into practical, job-specific capability. You will partner with technical GTM leaders, Product, and subject-matter experts to turn complex product and deployment concepts into role-specific curricula, hands-on practice, assessments, certifications, and manager reinforcement. Success means technical GTM new hires build the product fluency, scoping ability, solution judgment, and customer-facing confidence required for their roles. Managers have clear readiness signals, learning experiences stay current as products evolve, and role-specific ramp becomes repeatable across teams and regions.

Responsibilities

Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles; Define learning outcomes and readiness standards in partnership with technical GTM leaders; Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior; Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios; Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness; Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve; Coach subject-matter experts and facilitators to teach technical content clearly and effectively; Establish repeatable content-governance and reinforcement systems that scale across roles and regions; Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency

Requirements

5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role; Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations; Experience working directly with customers on complex, deeply technical SaaS platforms is required; Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations; Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams; Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios; Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders; Strong program management, facilitation, and written and verbal communication skills; Willingness to work in-office in San Francisco

Nice to have

Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred; Direct experience working with AI/ML products or platforms is preferred; Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus; Familiarity with instructional design principles or adult learning is a plus; Experience leading subject-matter expert programs or designing technical assessments and certifications