HOA General Manager

The General Manager oversees the day-to-day operations of a large-scale, luxury residential community. This role requires a hands-on leader who excels at managing teams, navigating complex property operations, and fostering positive relationships with residents, Board Members, and vendors. The General Manager is responsible for executing the Board's vision, optimizing operations, maintaining property value, and delivering a first class living experience to homeowners.

Responsibilities

Act as the primary liaison between the Board of Directors, residents, staff, vendors; Lead and develop a high performing onsite team across departments; Oversee facilities management, security operations, vendor contracts, and service delivery standards; Prepare and manage annual operating and reserve budget, financial reports, and capital improvement plans; Ensure full compliance with governing documents, local and state regulations, and HOA best practices; Support the Board with agenda preparation, meeting facilitation, and implementation of community directives; Promote a strong sense of community and homeowner satisfaction through responsive communication and proactive service

Requirements

Minimum of 3 years of HOA management experience; Strong financial acumen, including budget preparation and oversight; Strong leadership and influencing skills to guide stakeholders, board members, and teams toward key goals; Strong knowledge of audits, reserve studies, bidding process; Deep knowledge of CC&R, HOA governance, and applicable local/state laws; Excellent interpersonal and communication skills, including conflict resolution, and effective presentation skills; Minimum of a High School Diploma or equivalent

Nice to have

Professional credentials such as CMCA, AMS, or PCAM; Bachelor's degree in Business, Hospitality, Public Administration, or a related field; Knowledge of California Civil Code

Benefits

Collaborative culture; Comprehensive benefits including competitive salary, health insurance, and 401(k) matching; Medical, dental, vision, and pet insurance; Life and disability support for qualifying team members; PTO plus sick time, holiday pay, and birthday holiday; Technology investment and industry tools; Opportunities for professional development and industry certifications; Career growth and advancement