Pool Operations Manager

Oversees the quality and success of pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students and proper class placements based on age. Improves efficiencies by merging classes, closing classes and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate and class costs are correct.

Responsibilities

Oversees pool operations and deck staff; Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers; Conducts periodic evaluations of Deck Supervisors, Instructors and Deck Teachers; Interacts with parents/guardians to discuss student progress; Conducts weekly audits of rosters, notes, training logs, checklists and Visual Scheduler; Acts as substitute Front Desk Representative, Deck Supervisor, Instructor or Deck Teacher when necessary; Conducts aquatic-based new hire training; Assists with W.A.T.E.R. Safety presentations; Creates daily shift notes and sends them to General Manager and Operations Manager; Fulfills other duties as assigned

Requirements

Ability to work with children; Excellent interpersonal communication and organizational skills; Two or more years as a swim instructor; Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications

Nice to have

High school diploma or GED; Experience as youth sports instructor/coach, camp counselor and/or teacher; College degree; Optional CPO Certification

Benefits

401(k); 401(k) matching; Bonus based on performance; Company parties; Employee discounts; Flexible schedule; Free uniforms; Opportunity for advancement; Training & development; Leadership roles; Flexible hours; Great pay; Valuable work experience; Increased social opportunities; Future references/referrals; Paid training; Flexible shifts; Shout awards, gift cards and fun social events