Property Management Field Trainer

The Field Trainer is responsible for developing leasing teams through hands-on coaching, on-site training, and new hire onboarding to strengthen performance, customer experience, and operational consistency. This role partners closely with property teams to reinforce best practices, improve leasing and communication skills, and ensure company standards are consistently followed. By observing real interactions, providing actionable feedback, and delivering ongoing learning opportunities, the Field Trainer helps build confident, high-performing teams while supporting business goals and driving continuous improvement.

Responsibilities

Improve Leasing & Sales Skills; Coach teams on lead management, follow-up, communication, and closing; Model strong leasing behaviors and identify opportunities for improvement; Elevate the Customer Experience; Train associates to deliver consistent, engaging tours; Reinforce storytelling, product knowledge, and personalized service; Strengthen Processes & Standards; Ensure policies and procedures are followed; Coach healthy, repeatable habits that drive consistent execution; On-Site Coaching; Visit properties regularly to observe real interactions and provide in-the-moment feedback; Support teams during lease-ups, transitions, or performance challenges; New Hire Onboarding; Lead in-person onboarding focused on service standards, systems, communication, and leasing fundamentals; Build a confident foundation for new associates; Ongoing Development; Provide refreshers, role-plays, and skill-building sessions; Encourage curiosity, growth, and continuous improvement; Document & Communicate Insights; Track progress, identify trends, and share needs with leadership; Collaborate With Operations & L&D; Align training with business goals and support new initiatives.

Requirements

Must be located in central Florida, ideally in the Orlando or Jacksonville area and be willing to travel up to 80%; 2+ years of property management experience; Strong leasing, customer service, and communication skills; Curious, outgoing, process-oriented, and open to feedback; Enjoys teaching and helping others improve; Ability to travel up to 80% of the time, including driving between properties and occasionally staying overnight, depending on region coverage; Ability to lift, carry, and transport training materials or equipment, typically up to 15–20 lbs.

Benefits

Relocation assistance available for qualified candidates.