Senior Copilot Cloud Solution Architect - AI Business Solutions

A customer-facing role serving as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI for customers. The role is part of the Customer Experience and Success (CE&S) organization. Up to 50% of work can be done from home.

Responsibilities

Be a trusted advisor and drive business value through AI Transformation: create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes; Drive Customer Success: lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal; Leverage Agentic AI: use Copilot prompt engineering and Agent-building expertise to drive AI at scale; Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization; Accelerate Customer AI Transformation Journey: engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others; Embrace a growth mindset: act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution; Learn-it-all: demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management, and build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities

Requirements

Experience and/or interest for Change Management and Business Transformation; Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting in Norway OR equivalent experience; Fluent in English and Norwegian and able to use both in a business environment

Nice to have

Experience of working with Copilot Chat, Agents, and M365 Copilot or competing technologies; Multiple years experience working in a customer-facing role (internal and/or external); Multiple years experience leading technical projects; Technical certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications); Change Management and adoption (e.g., PROSCI)

Benefits

Certain roles may be eligible for benefits and other compensation