Service Programme Manager

Guideposts is a charity dedicated to helping people overcome challenges, improve their wellbeing and live fulfilling lives. We support individuals and communities through a range of innovative services focused on recovery, growth and connection. We are seeking an experienced and motivated Service Programme Manager to work closely with our CEO and Service Leads to coordinate, strengthen and develop services across the organisation. This is a pivotal role for an individual who combines strong operational and programme management skills with a passion for delivering high-quality, person-centred services. You will help drive collaboration, innovation and performance across our services while ensuring robust governance, compliance and quality standards are maintained.

Responsibilities

Support and mentor Service Managers to strengthen collaboration, engagement and performance; Coordinate service delivery across multiple locations and programmes; Monitor service performance, outcomes and KPIs, identifying risks and opportunities for improvement; Lead and support organisational projects and cross-service initiatives; Promote innovation, continuous improvement and the sharing of best practice; Support governance, quality assurance, safeguarding and compliance activities; Produce reports and performance information for the CEO and Board of Trustees; Build effective relationships with service teams, local authorities, NHS partners, commissioners and funders; Support the CEO in delivering strategic and operational priorities

Requirements

Organised and collaborative leader with experience in service delivery, programme management or operational management within health, social care, charity or community settings; Strong leadership, communication and relationship-building skills; Experience of performance monitoring, reporting and using data to drive improvement; Ability to manage multiple priorities and coordinate complex programmes; Understanding of governance, compliance, safeguarding and risk management; Passion for developing people, services and organisational performance; Commitment to delivering outstanding outcomes for the people we support