Sr Technical Program Manager - Adoption and Enablement

Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support. This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Travel: Approximately 50%. Reports to: Sr. Director, RTO SaaS Delivery.

Responsibilities

Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences; Serve as a trusted authority on Axon Fusus functionality and operational best practices; Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases; Track adoption and readiness outcomes, identify gaps, and implement continuous improvements; Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers; Provide structured feedback from training sessions and customer engagements; Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers; Standardize learning objectives and delivery approaches; Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations; Enable internal teams to support implementation, integration, and troubleshooting discussions with customers; Deliver high-quality instructor-led training to internal teams and external law enforcement customers; Facilitate foundational, intermediate, and advanced workflow training; Lead scenario-based sessions built around real-world operational use cases; Independently deliver routine training; Develop scalable training programs such as recurring webinars, seminars, and feature update briefings; Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption; Act as an escalation point for post-deployment issues; Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes; Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates

Requirements

Proven experience delivering instructor-led training to professional audiences of more than 50 participants; Experience developing and executing structured training or enablement programs; Strong facilitation skills with the ability to engage both technical and operational audiences; Demonstrated ability to teach functional workflows and applied technical concepts with credibility; Ability to operate independently in front of customers and internal stakeholders; Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs

Nice to have

Background in law enforcement, public safety, emergency management, or similar operational environments; Experience training or supporting public-sector customers; Experience working with video management systems, real-time operations centers, or situational awareness platforms; Hands-on experience supporting technical deployments or integrations in enterprise environments; High-level working knowledge of IP networking fundamentals, RTSP and video streaming concepts, DVR/NVR systems and camera infrastructure, and network connectivity, ports, firewalls, and bandwidth considerations

Benefits

Competitive salary and 401k with employer match; Discretionary paid time off; Paid parental leave for all; Medical, Dental, Vision plans; Fitness Programs; Emotional & Mental Wellness support; Learning & Development programs; Employee Resource Groups (ERGs); Snacks in offices