Associate Director, Solutions Planning

As a Solutions Planning Associate Director within the Pan Regional team, you’ll be crucial in protecting and growing revenue from our priority clients, leading new client onboarding, and ensuring best-in-class delivery of our Media Solutions across multiple markets. You’ll be the primary point of contact for key client concerns, a champion of process efficiency, and a vital link between the day-to-day work of the Solutions Planning team and strategic client workstreams. The role requires the ability to navigate the complexities of multi-market planning and delivery, ensuring our solutions can be effectively and consistently delivered across markets. This role demands a sharp eye for detail, strong team management skills, and a commitment to operational excellence.

Responsibilities

Protect and grow revenue by focusing on top clients to retain, protect, and grow spend, taking ownership of newly converted clients as they onboard; Address client concerns and blockers, collaborating with senior stakeholders across agency teams and markets to maintain pipeline stability and monthly commitments; Contribute to new business pitches when needed; Support Director to own senior client lead relationships, ensuring a deep understanding of their business priorities, challenges and competitive landscape; Lead sessions with key stakeholders to educate agency and client teams on Media Solutions planning principles and best practices; Build strong relationships across relevant local markets to support effective pan-regional planning and delivery; Be the first point of contact and identify cross/up-selling opportunities and timings; Possess an in-depth understanding of client objective frameworks and Media Solutions measurement offering, effectively proving out value; Empower the team to adopt new processes and educate agencies and internal stakeholders; Collaborate with the Marketing Science team to create custom data strategies for key clients when needed; Lead on and embed best practices within the team, ensuring high standards of delivery across markets; Line manage and develop team members, providing guidance and support for day-to-day operations, personal development and career growth; Act as an escalation point for core process, ways of working and client challenges, being the link between senior and junior team members; Ensure pan-regional plans and solutions can be effectively delivered across multiple markets; Drive continued efficiencies in ways of working and ensure adherence to best-practice planning principles throughout the client journey; Refine and improve operational workflows, considering the different teams, markets and touchpoints involved; Leverage AI and automation where appropriate

Requirements

Solid experience in media planning, account management, or a similar client-facing role; Proven ability to manage and grow client relationships, with a focus on revenue protection and new business onboarding; Strong understanding of media solutions, planning principles, and measurement methodologies; Experience working across multiple markets, regions or international client accounts; Ability to navigate different market requirements while delivering a consistent regional strategy; Excellent organisational skills and a keen eye for process improvement and operational efficiency; Experience in line managing, mentoring or sharing knowledge with junior team members; A collaborative approach, strong communication skills, and the ability to educate and influence; A proactive mindset, always seeking to refine and improve workflows; Right to work in the UK; Embrace WPP & WPP Media's shared core values

Nice to have

Experience in an agency or media owner environment

Benefits

Access to global WPP Media & WPP networks; Employee resource groups; Frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events; Investment in employee growth and development; Hybrid working approach (office around four days a week)