Auto Damage Trainee (Field)

As a Field Auto Damage Trainee, you'll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.

Responsibilities

Inspect and assess vehicle damage; Estimate vehicle repair costs; Negotiate equitable settlements; Partner with body shops, rental companies, and parts providers; Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars; Resolve customer concerns, ensuring a positive experience; Drive customer satisfaction through meaningful interactions

Requirements

High School Diploma or GED required; College degree preferred; Valid driver's license that meets company underwriting guidelines required; Customer-facing experience preferred; Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred; Active Adjusters license preferred (training and exam fees provided); Strong customer service, interpersonal, problem-solving, and empathy skills; Adaptable, detail-oriented, and able to prioritize and multitask across platforms; Available to work evenings, weekends, and holidays

Nice to have

Customer-facing experience; Experience in high-volume call centers with KPIs; Active Adjusters license; College degree

Benefits

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more); Paid Time Off accrued immediately; 13 paid holidays annually (8 fixed, 5 floating); 401(k) with up to 6% match, vested immediately; GEICO Strive upfront tuition assistance up to $5,250 annually; Licensing and continuing education at no cost; Hundreds of eLearning courses; Paid trainee program with hands-on training and field training center; GEICO Fleet vehicle assigned for the Baltimore, MD area