Director, Aging Connect Operations

The Bureau of External Affairs seeks a highly motivated and skilled Director, Aging Connect Operations, to support the unit operations. Reporting to the Senior Director of Aging Connect, the Aging Connect Operations Director will work closely with the Directors of NY Connect, Special Initiatives, and the Health Insurance Information Counseling Assistance Program (HIICAP) to support their respective work, initiatives, and operations. Aging Connect is an information and referral contact center connecting older adults, professionals, and caregivers to age-inclusive resources, services, and opportunities.

Responsibilities

Assist the Senior Director with planning and implementing NYC Aging goals and priorities through the work of Aging Connect; Monitor the day-to-day activities of Aging Connect and serve as a point of contact for all operations, program and budget related matters; Support Aging Connect Directors with developing, planning, and executing projects; Assist with recruiting, training, and retaining staff, support with onboarding consultants, and completing all HR related documents; Generate weekly and monthly reports on Aging Connect call data, special initiatives, and Medicare related metrics and analyze data to improve unit performance; Monitor data systems including CISCO, Correspondence Tracking System (CTS), and VIVE; Supervise volunteer program staff and their work, including recruitment, engagement, training, planning events and developing partnerships; Ensure programs are compliant with NYS Office for the Aging Program Standards and all Program Instructions updates are implemented; Track and review program and volunteer program monthly, mid-year and end of year reports for response and data accuracy; Prepare written program materials such as presentations, brochures, flyers, standard operating procedures, memos, agendas, and other documents as requested; Assist with program assessments, customer satisfaction surveys and other required performance activities; Assist with developing advertisements and materials to promote Aging Connect programs and services; Develop public/private partnerships to broaden awareness of Aging services and create opportunities to work with older adults; Monitor program budgets in HHS Accelerator and conduct monthly meetings with program directors and the bureau of financial services to ensure accurate grant spending and timely budget modifications; Research and apply for grant/funding opportunities as needed; Generate, review, and submit all Purchase Requests, Quotes, and Invoices submitted by program Directors; Answer Aging Connect phone inquiries as needed; Support and attend external events as needed

Requirements

Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one and one-half years must have been in an administrative or managerial capacity; or Education and experience equivalent to the above, with all candidates required to have one and one-half years of experience in an administrative or managerial capacity