Manager, Safety Ops Center

Oversee and manage all operations of the Traffic Management/Public Safety Communications Center, including supervising personnel, advanced traffic management systems, public safety dispatch, and real-time incident response. Responsibilities include developing strategic work plans, monitoring performance metrics, managing budgets, preparing reports, collaborating with internal and external partners, and ensuring service delivery and compliance standards. This essential employee position requires CJIS certification and availability during emergencies or inclement weather. This position is designated as an Essential Employee and is responsible for duties that support public safety, the protection of property, and the continuity of critical business operations. As a condition of employment, incumbents may be required to work workday, evening, overnight, weekend, holiday, and emergency shifts to ensure the uninterrupted delivery of essential services. Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Responsibilities

Oversee Safety Operations Center (SOC) activities, including traffic management, emergency and non-emergency communications, incident response, and operational functions; Provide leadership and direct supervision to personnel, including setting performance expectations, assigning workloads, delivering training and coaching, providing performance feedback, and supporting professional development; Lead and oversee operational systems and situational awareness activities, including communications, traffic monitoring, and security platforms, and coordinate team response during major incidents; Drive operational performance and continuous improvement using data analysis, quality assurance, process enhancements, and post-incident evaluations; Direct strategic planning and resource management, including staffing, budget oversight, contract administration, and technology utilization; Manage and oversee interagency communications and responses to inquiries, collaborating with partner agencies and resolving law enforcement and departmental requests; Develop strategic work plans, monitor performance metrics, prepare reports, and ensure service delivery and compliance standards

Requirements

Two-year associate's degree, diploma, or equivalent program from a college, technical institute, business or vocational school, or correspondence course (relevant certification may be required upon completion of advanced coursework or training); Three years of prior dispatching or similar experience in a traffic management center/public safety dispatch center; Passed a typing test showing typing proficiency of at least 35 wpm; Valid Texas driver's license; Able to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications; Able to obtain and maintain all requirements for a Licensed Telecommunicator in Texas; Eligible to lawfully work in the United States immediately; CJIS certification; Availability for workday, evening, overnight, weekend, holiday, and emergency shifts, and during emergencies or inclement weather

Nice to have

Knowledge of traffic management operations; Experience supporting incident response, emergency communications, and interagency coordination