Principal Managing Partner - UKI

The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensures long-term partnership success. The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy. To achieve success, this professional will ensure three critical elements are in place: a customer validated multi-year engagement roadmap, Account & Opportunity Strategy, Annual Plan. This person will assist in all phases of the life cycle (pre-sales, initial deployment and production) executing against the agreed governance model, which includes assigned Executive Sponsors at each phase.

Responsibilities

Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust; Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success; Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and improves Workday's value proposition; Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience; Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment; Uncover Growth Opportunities: Proactively identify expansion opportunities by deeply understanding the client's evolving needs and showcasing Workday's solutions; Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap; Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness

Requirements

8+ years’ experience of large account management, leading both account and delivery teams for software vendors or global SIs; 5+ years of experience in consulting or professional services; Proven track record of building and maintaining strong C-level relationships; Deep understanding of digital transformation agendas and experience working on large-scale technology implementations; Demonstrated success in driving customer happiness and achieving revenue growth; Ability to articulate sophisticated ideas clearly and persuasively; Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets; Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation

Nice to have

Enterprise software solutions experience; Experience implementing Workday is preferable.

Benefits

Trust to take risks; tools to grow; skills to develop; support of a company invested in you for the long haul