Program Manager Cards

Capco is a global business and technology consultancy specializing in financial services. You will join Capco's financial services consulting team and work with business leaders, technology teams and external partners on a major cards program. The role calls for someone who can combine a strategic view with disciplined execution. This is a hybrid role based in Brussels, with regular travel to Paris for program and stakeholder meetings.

Responsibilities

Develop and maintain integrated program plans, aligning milestones, dependencies and delivery priorities across workstreams; Establish and manage program governance, including decision-making, escalation and reporting processes; Prepare and lead program boards and steering committees, presenting progress, risks and decisions clearly; Manage relationships with business and IT stakeholders, international group teams and external suppliers; Monitor delivery against scope, timelines and objectives, and coordinate actions to address delays or changing priorities; Identify and manage risks, issues and cross-project dependencies; Coordinate capacity planning and resource allocation across the program; Manage program budgets and business cases, monitoring financial performance and supporting investment decisions; Lead and motivate contributors, maintaining clear accountability and a shared focus on outcomes

Requirements

At least 10 years of relevant professional experience, including proven responsibility for complex projects or programs involving multiple workstreams; A strong understanding of banking operations and the ability to connect business objectives with technology delivery; Experience working across business and IT teams, with familiarity with enterprise IT systems and workflow processes; Strong knowledge of project and program management methodologies, such as Agile, PRINCE2 or PMBOK, and relevant planning and reporting tools such as Clarity or MS Project; Experience managing governance, senior stakeholders, budgets, resources, risks and delivery dependencies; Excellent communication and stakeholder management skills, with the diplomacy and confidence to align different interests and drive decisions; A structured, proactive and results-oriented approach, combined with strategic thinking, commercial awareness and a focus on customer outcomes; A master's degree or equivalent professional experience; Strong written and spoken English, plus professional proficiency in either French or Dutch

Nice to have

Experience in the cards business, including card issuing or processing systems; Knowledge of both French and Dutch