Senior Associate, Merchant Strategy & Operations

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. As a Merchant Strategy & Operations Senior Associate at DoorDash, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. There are two openings, each with a distinct focus: Merchant Support and Merchant Acquisition.

Responsibilities

Build the strategy for helping merchants succeed once they're live on DoorDash, providing fast and seamless solutions when merchants face issues; Own the strategy and execution for growing and onboarding new merchants on DoorDash; Use data-driven decision-making and business judgment to drive go-to-market and execution for new initiatives; Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams to land key initiatives; Identify where more selection is needed and streamline the path from first conversation to live on the platform

Requirements

Bachelor's degree or higher; 3-4 years of experience in consulting, strategy, operations, banking, technology, or related experience; proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in complex environments; owner / self-starter with a bias towards action; naturally curious and looks for ways to innovate and improve; problem solver who solves problems from first principles; analytical, comfortable pulling own data in SQL or modeling in Excel; gritty; persuasive and relationship-builder with clear written and verbal communication

Nice to have

high-growth or early-stage startup experience; experience leading a team

Benefits

401(k) plan with employer matching; 16 weeks of paid parental leave; wellness benefits; commuter benefits match; paid time off and paid sick leave; medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family-forming assistance; mental health program; opportunities for equity grants