(1118384) Senior Digital Platforms Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! Position Overview The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.

Responsibilities

Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model; Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives; Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic; Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures; Lead incident management, root cause analysis, and service restoration for critical business applications; Apply monitoring, observability, and automation to proactively improve platform reliability; Train and enable existing team members to support the platform; Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai

Requirements

Bachelor’s degree with 5–7+ years of relevant experience; 5+ years of hands-on AWS experience; Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms; Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations

Benefits

401(k); Dental insurance; Vision Insurance; Disability insurance; Employee assistance program; Health insurance; Health savings account; Life insurance; Paid time off; Paid Holidays