21GRAMS- Technical Delivery Manager

Real Chemistry is looking for a Technical Delivery Manager to join our growing team! At ROOM42 (we are 21GRAMS’ in-house production company), we are seeking a Senior Technical Delivery Manager to coordinate the delivery of digital products and technical solutions across development teams. This role is ideal for an emerging leader with a solid technical foundation, project management experience, and strong client service skills. The successful candidate will manage day-to-day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification while growing their leadership capabilities in a fast-paced agency environment.

Responsibilities

Coordinate the delivery of digital products and technical solutions across development teams; Manage day-to-day technical delivery, coordinate between creative and development teams, and ensure projects are delivered on time, on budget, and to specification; Manage technical delivery for digital projects including websites, web applications, mobile apps, landing pages, email campaigns, interactive modules, banners, motion graphics, and UI/UX design deliverables; Coordinate production workflows from requirements gathering through development, QA, and deployment; Manage timelines for assigned projects (typically 10-20 concurrent projects), tracking progress, identifying blockers, and ensuring deliverables meet deadlines and quality standards; Translate creative briefs and design concepts into actionable technical tasks, resource needs, and realistic timelines; Maintain project documentation including technical requirements, development specifications, test plans, and deployment procedures; Participate in client meetings, provide status updates, and communicate technical concepts to non-technical stakeholders; Track and report on project progress using project management tools such as Jira, Workfront, and Asana; Facilitate daily standups, sprint planning meetings, and team syncs; coordinate with offshore and nearshore development teams; Follow agile methodologies (Scrum, Kanban) to manage project workflows; Oversee QA testing processes and ensure deliverables meet accessibility standards (ADA/WCAG); Coordinate with third-party developers and platform providers such as Cloudflare, AWS, Pantheon, and Veeva; Assist in resource planning, track project financials, and flag scope changes; Apply working knowledge of AI development tools, AI design/QA tools, and AI-powered project management and automation tools; Contribute to continuous improvement initiatives and develop technical delivery expertise and leadership skills

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business, Communications, or related field; 3-5 years of experience in digital project management, technical delivery, or related role managing web development, digital design, or interactive media projects; Experience working in an agency, consulting, or fast-paced production environment; Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines; Solid understanding of web technologies (HTML, CSS, JavaScript), responsive design principles, CMS platforms and mobile development concepts; Familiarity with software development lifecycle (SDLC), QA testing processes, version control systems (Git), and deployment workflows; Understanding of web accessibility standards (WCAG) and cross-browser/cross-device testing requirements; Working knowledge of agile methodologies (Scrum, Kanban) and project management best practices; Proficiency with project management tools such as Jira, Workfront, Asana, Monday or similar platforms; Experience creating project timelines, tracking budgets, managing resources, and producing status reports; Strong communication skills with ability to collaborate effectively with technical and non-technical team members across different roles and levels; Excellent organizational and multitasking abilities; comfortable owning 10-25 projects simultaneously in a dynamic environment; Client service mindset with focus on quality, responsiveness, and exceeding expectations; Problem-solving skills and ability to think critically about technical challenges, resource constraints, and project risks; Proactive, self-motivated work style with attention to detail and commitment to delivering high-quality results; Eagerness to learn, grow technical delivery expertise, and develop leadership capabilities; Collaborative team player who thrives in cross-functional environments and contributes to positive team culture; Alignment with company values including Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I”; Adaptable, resilient, and comfortable adjusting scope, responsibilities, and focus; Proactive, driven, resourceful with strong prioritization skills and desire to dive into data; Highly organized self-starter able to work independently and under tight deadlines

Nice to have

Healthcare/pharmaceutical experience is a plus but not required

Benefits

Comprehensive benefit program and perks tailored to your region; Offices in key markets with free snacks; Generous holiday and paid time off; Options for private medical, dental, and vision plans; Support in saving for the future; Mental wellness coaching and support; Access to more than 13,000 online classes with LinkedIn Learning